International Shipping Policy

International Shipping Policy

Currency & Billing:

All prices on our site are in U.S. dollars / the buyer's local currency.

Your credit card will be charged in your local currency at the current exchange rate.

Payment method:

We use secure payment gateways such as PayPal to process your payments safely. PayPal provides various payment options, including credit and debit cards and other available methods.

The available payment methods may vary depending on your location and the transaction.

Shipping Destinations:

We ship globally, allowing you to enjoy our products no matter where you are. Specific delivery timeframes will depend on your location and chosen shipping method.

Customs, Duties & Taxes:

Please be aware that international orders may be subject to customs duties, import taxes, and fees set by the destination country. 

These charges are the responsibility of the recipient and are not covered in our shipping charges. We cannot predict these fees, so please check with your local customs office for details. 

Customs, duties, and taxes are non refundable, so if a shipment is refused due to import fees, the order will not be refunded.

Delivered Duty Paid (DDP) shipping: If the shipment is DDP based, duties and taxes are not payable by the customer.

Shipping Costs & Delivery

Shipping costs for each order are extra and are not included in the product price. 

We ship your product(s) on a Delivered Duty Paid (DDP) basis.

*Standard delivery estimate is 8- 12 days from the date of shipping.

Note that customs processes may impact delivery times beyond our initial estimates.

Order Tracking:

We provide a tracking link for most international shipments. 
You will receive an email with tracking information once your order has shipped , allowing you to follow its journey.

Contact Us:

For any questions about your international order, please reach out to our Customer Service team at  (hello@helloedc.com)

Policy Updates:

We reserve the right to update this policy as needed. Any changes will be posted on our website

REFUND: 

What are the allowed conditions for a refund?

1.Damaged or defective item delivered

2. Incorrect product - Wrong product delivered

What are the conditions under which a refund is not applicable?

1. Did not like the product 

2. Did not like the style, colour, or type.

How to claim a refund?

Please write to us at hello@helloedc.com
Note : Is mandatory to share photos of the damaged, faulty, or incorrect product during the refund process

How soon will I receive my refund? 

Refunds will take 7- 10  days to reflect in your account once approved.

Refunds are not provided for customs duties and taxes paid by the customer.

How to contact us?

For any inquiries, please email us at hello@helloedc.com